The Story Is In What You Say and What You Hear Posted By : Anne Warfield, CSP- About: public speaking

Leaders spend so much time telling stories that they forget to listen for stories. Do this by asking a thought-provoking question such as, "Share with me a customer story you experienced that demonstrates phenomenal customer service. In everything there is duality, so ask for a story on the opposite side as well- "share with me a story that shows customer service that frustrated our customer. As the leading Outcome Strategist, Anne Warfield shows people how to present their ideas, products and services so people WANT to listen to you.

Tags: public speaking videos, story, stories, listen, public speaking anxiety, high impact public speaking strategies